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Privacy Policy

Last updated: 28 May 2026

1. Information We Collect

We may collect and process the following types of data:

a. Information You Provide

  • Name
  • Email address
  • Location
  • Account profile information (e.g. artist/venue details, genres, location)
  • Content you upload (e.g. images, descriptions, media)
  • Messages or communications sent through the platform

b. Transaction Information

  • Booking details
  • Payment-related information (processed via third-party providers — we do not store full payment card details)

c. Automatically Collected Information

  • Device type and operating system
  • App usage data (e.g. interactions, features used)
  • IP address and approximate location
  • Log data (e.g. access times, errors)

2. How We Use Your Information

We use your information to:

  • Provide and operate the Bridge platform
  • Facilitate connections, bookings, and payments
  • Improve and personalise user experience
  • Communicate with you (including support and service updates)
  • Monitor and prevent fraud, abuse, or illegal activity
  • Enforce our Terms of Service

We only process your data where we have a lawful basis under UK data protection law (e.g. contract, legitimate interests, legal obligation, or consent where required).

3. Payments

Payments on Bridge are processed through third-party providers such as Stripe. These providers may collect and process personal and financial data in accordance with their own terms and privacy policies.

We do not store full payment card details.

4. Sharing Your Information

We may share your information with:

  • Other users (e.g. artists and venues, where necessary for bookings)
  • Service providers (e.g. payment processors, hosting providers, analytics tools)
  • Legal or regulatory authorities, if required by law
  • Professional advisers (e.g. legal, accounting), where necessary
  • Payment processing providers (e.g. Stripe)
  • Cloud infrastructure and database providers (e.g. Google Cloud)

We do not sell your personal data.

5. User-Generated Content

Information you choose to include in your public profile (e.g. artist name, bio, media) will be visible to other users. You are responsible for the content you choose to share.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Provide the service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your account at any time (see Section 8).

7. Data Security

We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request transfer of your data (data portability)

To exercise your rights, contact us at: hello@bridge-app.co.uk

9. Account Deletion

You may delete your account from the settings tab on the home screen. You may also request to delete your account by contacting us.

Upon deletion, your account and personal data will be removed or anonymised, except where retention is required by law or for legitimate business purposes.

10. Children's Privacy

Bridge is not intended for users under the age of 18. We do not knowingly collect personal data from children.

11. International Data Transfers

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Bridge constitutes acceptance of any changes.

13. Contact

If you have any questions about this Privacy Policy or your data, contact hello@bridge-app.co.uk